Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking on soleato.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technology:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. They can collect data including browser type, Internet service provider, referring/exit pages, and date/time stamps and record information about how you browse the Site.

Below you can see a list of cookies we use:

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Unclassified

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

You may refuse the use of cookies in the settings of the browser you use.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Additionally when you make a booking or attempt to make a booking through the Site, we collect certain information from you, including your name, email address, and telephone number.  We refer to this information as “Booking Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Booking Information

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Booking Information that we collect generally to process the  bookings made on the Site (including processing your payment information, and providing you with invoices and/or booking confirmations).  Additionally, we use this Booking Information to:

• Communicate with you;
• Screen our bookings for potential risk or fraud;
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We also use Google AdWords, an analysis service, as well as tracking Google redirect. For more information on the terms of use and privacy of Google AdWords data, please visit: http://www.google.de/policies/technologies/ads/. If you do not want to do this, you can disable it using the Ad Preferences Manager (https://www.google.com/settings/u/0/ads?hl=en).

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. For further details, please see Hotjar’s privacy policy by clicking on this linк https://www.hotjar.com/legal/policies/privacy  .

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this link https://www.hotjar.com/opt-out.

We use Facebook for analysis of the interests and tracking redirects. For more information about the terms of use and privacy of Google AdWords data, please visit: https://www.facebook.com/policy.php

If you do not want this to be done, you can disable it by using https://www.facebook.com/help/568137493302217

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settinгs/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in booking to fulfill contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. 

DATA RETENTION

When you place an booking through the Site, we will maintain your Personal Information for our records according to statutory deadlines for safekeeping, unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18 years old.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..